Terms & Conditions

These terms apply to all spa treatments and experiences booked with The Retreat, operated by Cheesemans Farm Ltd (“we”, “us”, “our”). By making a booking you agree to these terms. Please read them carefully — in particular our cancellation policy.

1. Booking & eligibility

• Our in-cottage spa experiences are available exclusively to guests staying at North Lodge or one of our Cheesemans cottages. A valid stay is required.
• Bookings are made through our online booking system and are confirmed once your deposit has been paid.
• You must be 18 or over to make a booking. Certain treatments have minimum age or health requirements.

2. Prices & payment

• All prices are in pounds sterling (£) and include VAT where applicable.
• A 20% deposit is taken at the time of booking to secure your appointment. The remaining balance is payable on the day of your treatment.
• Payments are processed securely by Stripe. We do not store your card details.
• Prices for enhancements and group bookings are added to your total; group experiences are charged per guest.

4. Late arrivals

Please arrive (or be ready in your cottage) in good time for your treatment. If you are late, we may need to shorten your treatment so that following guests are not affected, and the full price will still apply. If we are unable to proceed, it will be treated as a late cancellation.

5. Health & suitability

• Some treatments are not suitable during pregnancy, with certain medical conditions, injuries, allergies or skin sensitivities.
• You must inform us of any relevant health information before your treatment. This is collected with your explicit consent and used only to keep you safe (see our Privacy Policy).
• Our therapists may adapt or decline a treatment where it would not be safe to proceed. Where a treatment is declined on health grounds and you have disclosed the information in good time, we will offer an alternative or a refund of your deposit.

6. Couples & group bookings

• Couples and group experiences require multiple therapists and are subject to availability. Because they reserve more of our team’s time, the cancellation policy above applies strictly.
• Group experiences are available for parties of 4–8 guests at cottages that can accommodate the group.

7. Our right to cancel

Very occasionally we may need to cancel or reschedule due to illness, staff availability or circumstances beyond our control. If this happens we will contact you as soon as possible and offer an alternative time or a full refund. Our liability is limited to a refund of amounts paid.

8. Gift vouchers

Where offered, gift vouchers are valid for the period stated, are non-refundable and non-transferable for cash, and are subject to availability.

9. Conduct & liability

• We want every guest to feel relaxed and respected. We reserve the right to decline or end a treatment in the case of inappropriate behaviour.
• We take great care in delivering your treatment. To the extent permitted by law, we are not liable for any loss or damage except where caused by our negligence. Nothing in these terms excludes liability that cannot lawfully be excluded.

10. Complaints

If anything about your experience falls short, please tell us as soon as possible so we can put it right. Contact us using the details below.

11. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.